Terms and Conditions / Privacy / Cookie Policy

Terms and Conditions

 

Ordering within UK

Accessories: Bags, Prints, Scarves, Scrunchies:
From receipt of order to dispatch – up to 3 working days

Accessories: Brooches and Miniatures:
Please note we hold very small stock of both our brooches and miniatures. Depending on the quantity you purchase, we may have to make them to order, which requires time to create them for you. From receipt of order to dispatch – please allow up to 2 weeks. Should you require them more urgently, please contact us at info@sarahhollebon.co.uk 

Limited Edition Garments:
From receipt of order to dispatch – up to 3 working days

Bespoke Garments:
The length of time for a bespoke commissioned garment will vary depending on the design and the client’s specifications. Please contact us at info@sarahhollebon.co.uk to book a free consultation in order to discuss your specific garment.

 

 

Postage Within UK

All orders posted within UK are posted first class and tracked. Upon dispatch you will receive an email with the tracking number.

Overseas orders, prior to checkout, please email us your destination details in order to calculate the costs.

Collection can be arranged from our studio: 26 Kingly Street, Carnaby, London W1B 5QD

 

Returns

Accessories, Miniatures, and Limited Edition Garments:
We hope you are satisfied with your purchase. However, should you wish to return an item, please in the first instance email us at info@sarahhollebon.co.uk  

Upon receipt a full refund will be issued. Returned items will be accepted within 35 days of the invoice date, unworn, tags attached, and in its original packaging. Buyer pays return postage and is strongly  recommended items returned are tracked. 

Bespoke Garments:
As we work one to one with you, unfortunately bespoke commissioned garments are non-returnable and non-refundable, however should you feel unsatisfied with your final garment, we will work with you to reach a satisfactory outcome.

 

 

 

 

 

Privacy and Cookie Policy

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

 

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and credit card/payment details. We’ll use this information for purposes, such as, to:

  • Send you information about your order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

 

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

 

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

 

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.